TERMS


We accept payment via paypal and also Credit/Debit card



- UK Small Items  Rings, fine chokers, bracelets - 1st Class Royal Mail Signed For = £2.50
-
UK Medium Items Heavy necklaces, Scarves - myHermes Tracker Courier = Starting at £2.85 (an additional 10p for each item added)
- International
- Royal Mail Tracked Airmail  = Starting at Small Items £8.00 and Medium Items £12.00 (an additional 10p for each item added)

Orders are shipped 1-2 working days after payment

- UK Small Items 1-3 working days
- UK Medium Items
2-4 working days
- International
5-15 working days

There is a 14 day waiting policy for lost/missing parcels as sometimes there can be a delay such as bank holidays or within the courier. If you have any issues with your order along the way, just email shopdustydiamonds@gmail.com and we will help resolve any problems


Everything we sell goes through a quality check before we decide to add it to our collection. We ensure the jewellery and accessories are of a premium quality. All items are checked over thoroughly before sending to make certain they are sent in exquisite condition. Therefore, we only accept a refund if the item is faulty or unfit for purpose. If your order falls in this category, you must email us within 2 days of recieving your order and provide proof of fault in the form of a picture to shopdustydiamonds@gmail.com.

- If we have confirmed a return address, your order must be returned back to us within 7 working days. We will also return your postage cost back to you so you can send back the order through a reliable form of delivery. Please keep all receipts for you own records. If the order is lost during transit, we cannot be held responsible as it has been advised to be returned via a secure postal service. If your order is not returned back to us within the specified days, your refund will NOT be processed. 

In running and maintaining our website, we may collect and process the following data about you to process your orders:

- Name
- Contact information including email address
- Demographic information such as address and postcode.
- Information that you provide when you communicate with us by any means

We may use the information for one or more of the following:

- Process Transactions.
- To provide information to you that you request from us relating to our products or services.

- To send promotional emails about new products, special offers or other information

 Your details are never given to third parties to enable them to provide you with information regarding unrelated goods or services

We are committed to ensuring that your information is kept secure. We do not hold any sensitive information nor do we disclose your information to third parties

BY SHOPPING ON DUSTY DIAMONDS UK, YOU ARE ACCEPTING TO OUR TERMS